We chose Keynote because it allowed us to do exactly what we needed. Rather than requiring us to rent or purchase devices, which can be expensive and requires a lengthy approval process, DeviceAnywhere allows us to go online and choose from any number of real smartphone devices and OSs available via the Internet and begin testing immediately.
Janay McWhorter, Senior Manager Global Compliance Group, Starwood Hotels Starwood Hotels & Resorts (http://www.starwoodhotels.com/) is the most global high-end hotel company in the world. Our strength lies in nine distinct lifestyle brands, an award-winning loyalty program and 171,000 talented associates worldwide.
By working with Keynote, we are able to help our customers take their services and devices to market with unprecedented speed and quality. Their solution was a natural complement to our existing network testing infrastructure. Our customers need to be completely aware of the experience they are providing for the end user. Even the smallest update can have a huge impact, and we need to know what the impact is, before it happens. Having this superior insight into what consumers will be experiencing, means that changes can happen quickly, and we can be confident that end users will see improvements, rather than be inconvenienced. This is tremendously important in reducing risk for our customers when launching any update.
Adrian Luker, Program Manager, The Aricent Group The Aricent Group (http://www.aricent.com/) is a global innovation and technology services company that helps clients to imagine, commercialize, and evolve products and services for the connected world.
Mobile apps are an increasingly critical service—and we want to make sure they work flawlessly before they are available to customers. Keynote’s DeviceAnywhere mobile testing platform allows us to test our mobile apps with virtually any mobile device without the need to purchase expensive service plans or ship the device to different development centers. With this capability, we can fix glitches early in the development process to reduce costs and improve the customer experience. Prior to implementing DeviceAnywhere it was challenging to fully and adequately test our applications because we could only test them with a limited number of devices. Using DeviceAnywhere, our customer satisfaction scores have improved steadily because we understand what our customers see and can quickly diagnose problems. In addition, we’re getting significantly higher ratings for applications that we make available through app stores.
Chris Causey, Mobile Channel Manager, BBVA Compass BBVA Compass (http://www.bbvacompass.com/) is one of the 15 largest banks in the United States. It has a leading franchise in the Sunbelt region. BBVA Compass is a member of BBVA, a multinational group providing financial services in over 30 countries to 53 million customers.
Keynote's DeviceAnywhere platform offers customers the rich feature set offered by Rational Quality Manager combined with a proven mobile quality platform.
Michael Loria, Vice President, IBM Rational Business Development, IBM IBM (http://www.ibm.com/us/en/) manufactures and markets computer hardware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology.
The DeviceAnywhere mobile testing platform acts as an early-warning system so that Humana can react to issues before their members encounter them. Members increasingly depend on their mobile devices, which is we have focused on ensuring that information is available on the devices that our members use, and we are committed to ensuring the quality and uptime so that our customers know they will be able to access the information wherever and whenever they need it.
Antonio Melo, Technology Manager for Enterprise Mobile Engineering Humana (http://www.humana.com/) A leader in healthcare, Humana leverages Keynote’s DeviceAnywhere platform to deliver leading, dependable mobile solutions for members throughout the United States.
Our customers rely on our products and services to get them to their destinations faster and help them be more relaxed along the way. Any disruption in service can have a major impact on that experience and so we are dedicated to ensuring that we proactively identify and solve problems before they impact our customers. This solution has allowed us to not only deliver a better end-user experience, but has also been used as an additional unique selling point for some of our largest automotive clients.
Ian Hammond, VP of Technical Operations, TomTom TomTom (http://www.tomtom.com/) Founded in 1991, TomTom is the world’s leading provider of in-car location and navigation products and services focused on providing all drivers with the world’s best navigation experience.
This partnership with DeviceAnywhere underlines our commitment to helping developers profit from Brew MP by bringing their applications to market faster, more cost-effectively and from all over the world. Device Anywhere’s Virtual Developer Lab for Brew will help developers deliver richer applications and optimal mobile experiences on current and future Brew MP devices.
Mitch Oliver, Vice President of Ecosystem Development for Qualcomm Qualcomm (http://www.qualcomm.com/) The world leader in next generation mobile technologies, Qualcomm ideas and inventions are driving wireless growth and helping to connect people to information, entertainment and one another.
The integration of DeviceAnywhere’s technology further strengthens Alcatel-Lucent’s Developer Platform, which is the industry’s most comprehensive solution for helping service providers open up their networks and manage their own application storefronts. Service providers can now deliver testing and certification of applications at much lower costs and in a much shorter time-frame than test houses can offer. It's a winning proposition for service providers and developers who will now have more transparency and control of their submissions than ever before.
Scott Monson, Director of Application Services Alcatel-Lucent (http://www.alcatel-lucent.com/) is a leader in mobile, fixed, IP and Optics technologies, and a pioneer in applications and services.
We are making it easier than ever for Sprint customers to select the right phone for their needs by educating them on the capabilities of our devices online. It is just as important for us to be there for the customer after they have made their purchase and these online educational tools are a perfect way to do that as a supplement to our Customer Care team.
David Owens, Vice President of Customer Acquisition Sprint Nextel (http://www.sprint.com/) offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users.
DeviceAnywhere’s solution has saved our department a lot of time and headaches by eliminating most of the tedious, manual tasks associated with our in-house mobile testing process. We no longer have to chase down lost devices and SIMs, dig through boxes of chargers, or even track multiple phone bills and expense reports. Moreover, from the troubleshooting perspective, we’ve significantly reduced the amount of time it takes to get to the root of most issues—and solve them—now that we have real-time access to DeviceAnywhere’s broad set of devices and networks.
Mark Boyce, Mobile Browse Program Manager Microsoft (http://www.microsoft.com/en/us/default.aspx) founded in 1975, is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.
Our goal is to make launching MMS campaigns a smooth process for our customers. This is why we have joined efforts with DeviceAnywhere. Now our customers have access to another option for certification to ensure efficient testing of their mobile applications.
Jay Emmet, General Manager Open Market (http://www.openmarket.com/) is the largest and most reliable mobile transaction hub in the United States. They provide a comprehensive set of messaging, payment and emerging services to meet mobile business needs. OpenMarket is a business of Amdocs.
DeviceAnywhere™ truly allowed us to test our product anywhere, offering us the flexibility in pricing plans, cost-effectiveness, and faster time-to-market that we were looking for. With so many healthcare professionals relying on STAT!Ref for up-to-date search-based information, it’s essential that the service be adaptable to the rising number of smartphones out there. We’re happy to be working with DeviceAnywhere to implement this new technology platform to keep STAT!Ref ahead of the technology curve.
Chris Olsen, Marketing Manager STAT!Ref by Teton Data Systems (http://www.statref.com/) is a subscription-based, online medical reference library. Healthcare professionals, students and researchers around the world rely on STAT!Ref for fast access to the most current information, evidence and decision support tools.
We have been extremely happy in our choice to use DeviceAnywhere. The boom of mobile gaming has made the industry extremely competitive. DeviceAnywhere provides us with the tools to make certain that our games run successfully on an abundant number of handsets globally, in addition to reducing costs.
Paul Nunes, Lead Quality Assurance Technician Capcom Mobile (http://www.capcommobile.com/) is a leading worldwide developer, publisher and distributor of interactive entertainment. Their customers are able to download popular games to their mobile devices.
DeviceAnywhere has provided us with a very cost-effective and very hands-on monitoring solution. We’re thrilled with the results that we’ve realized thus far from DeviceAnywhere Monitoring. Our subscribers benefit from network
performance that we can prove is effective.
Justin Anzilotti, Boost Mobile Platform Manager for Digital Media and WAP Boost Mobile (http://www.boostmobile.com/) is a division of Sprint Corporation (NYSE: S) that offers wireless phones and services with no contracts, credit checks or activation fees. Boost is among the most popular prepaid wireless brands in the U.S. and has approximately four million customers.
We can now test on more devices in more locations, where it wouldn’t have been cost-effective or practical before DeviceAnywhere. As a result, our whole Quality Assurance program is more robust and efficient than before. We are also realizing significant cost-savings because we no longer have to maintain a large bank of mobile devices for testing. Because the devices on DeviceAnywhere are available from anywhere in the world, it also means that we have been able to create efficiencies in our business by centralizing our testing facilities in a couple of key locations.
Juan Carlos Gonzálvez, Managing Director of Games Zed (http://www.consumer.zed.com/) the world's largest mobile content company by revenue and geographical presence has over 170,000 SKUs of mobile content products and services including personalization, content, games and applications.
My company has done a few mobile sites in the past for groups like Helio and Ampd, companies that support about three handsets total, so when our biggest client wanted a mobile version of a project, we said sure, no problem. Then they sent me a list of handsets we needed to support, over 250! Needless to say this was going to be impossible and the opportunity almost slipped by us until a colleague recommended DeviceAnywhere and thank God they did! Before finding the site, my team had already wasted hours scouring the internet for emulators and downloading SDKs.
As a company that doesn't make mobile sites normally, having a pay by the hour option was awesome. Long story short: If you do anything mobile, save the time, money and headaches and sign up for DeviceAnywhere. You will thank me later.
Gibby McCaleb, Chief Operating Officer AccuScore (http://accuscore.com/) is your comprehensive pre-game destination for NFL, MLB, NBA, NHL, College Football and College Basketball.
DeviceAnywhere's service helps us save thousands of dollars a month in cell plans and equipment purchases. This enables us to provide the best possible experience to our customers who sign up for free mobile videos at m.mSnack.com
Chas Wurster, CTO and Co-Founder Tapioca Mobile (http://www.keynotedeviceanywhere.com) provides the most efficient, direct way to get rich media (videos, pictures, more) into the hands of mobile phone users.
DeviceAnywhere provides the best services I've seen in the industry to help ensure the quality and scalability of mobile-related applications.
Ayyaz Yousaf , Senior Quality Assurance Manager Paypal (https://www.paypal.com/) is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.
With DeviceAnywhere, we’re not only able to access phones locally without having to physically have the phones in our hands, but we’re finally able to remotely test our services -- even in Europe and Asia. DeviceAnywhere has provided us unlimited accessibility to devices located anywhere in the world. This is invaluable to our business and a key enabler when it comes to providing a truly global real-time mobile search service.
Mobile consumers demand a simple, user-friendly experience for purchasing mobile content through their mobile devices and July Systems is addressing these demands. We have been using DeviceAnywhere solution for over three years and are continually benefiting from its remote access service to seamlessly showcase our products to our customers, providing them with the best possible interactive mobile experience.
Gigi Wang, SVP of Marketing & Allinaces July Systems (http://www.julysystems.com/) is a provider of mobile marketplace solutions for marketing and retailing Mobile content.
As the world leader in mobile bar-coding, we test on a significantly large number of discrete handsets across Europe and the United States. We consider product reliability and quality control to be paramount. “With DeviceAnywhere’s remote access capability we have a direct connection to real devices, which ensures full control over product development cycles and bulletproofs quality for our users.
Ronnie Forbes, CTO Mobiqa (http://www.mobiqa.com/) is a leader in Mobile Barcode Ticketing and Mobile Coupon Voucher Solutions
Convergence is the operative word now as the wired and wireless worlds become a seamless experience. DeviceAnywhere provides a unique solution to measure and manage the user experience down to the handset level. Working with DeviceAnywhere, AOL Wireless delivers rich content and high quality user experience seamlessly to today's wide range of mobile devices.
Rob Samuels, Senior Product Manager AOL Wireless (http://www.aol.com/main.adp?adp=1) is a leading global ad-supported Web company, with a comprehensive display advertising network in the U.S., a suite of popular Web brands and products, and a leading social media network.
InfoSpace chose DeviceAnywhere LiveMonitor solution because it allows us to gauge end-to-end delivery success for our wireless data monitoring services. Our LiveMonitor set-up enables us to see real results on real handsets attached to real carrier networks, running on both GSM and CDMA. DeviceAnywhere software provides an intuitive interface where you control the actual handset device. It also allows more complex operations via a Java API and external executable integration. We are pleased with all aspects of the technology, the support and most importantly the results.
We work with carriers from all over the world and needed an efficient method to test our mobile content distribution services on their in country networks. DeviceAnywhere allows us to remotely verify the services and content launched on our portals actually works on live devices. It’s a key to ensure that premium services work on the carriers handsets.
Further, DeviceAnywhere has helped us launch Wmode’s off-portal mobile distribution services for a major US retailer of music and electronics. The user purchase experience and content was tested remotely on live devices as efficiently as if the phone was in your hand and without the associated costs of the devices and subscriber accounts.
Dennis Woronuk, President & CEO Wmode Inc. (http://www.wmode.com) operates ClearMode®, a digital media distribution service that provides for the recruitment, management, discovery, delivery and payment of digital content.
DeviceAnywhere helps to correct a structural imbalance in the mobile marketplace by enabling actual testing on the ever-increasing number of mobile devices in the market regardless the location of your QA team. While we’ve been stockpiling phones, it’s nearly impossible to attain every handset. Sometimes, using DeviceAnywhere can actually surpass testing on a real handset because a built-in recording feature can keep track of all user actions. The availability of this service constitutes a new milestone in the continuing advancement of complex mobile applications and services.
Mary Park, VP Business Development Crisp Wireless (http://www.crispwireless.com/) is the pioneer in building, hosting and managing mobile solutions for consumer facing companies that want to extend their brand onto mobile devices and build a mobile business.
DeviceAnywhere makes it easy to access handsets locally that are hard to get when you are not in the region. You can do things yourself now, rather than have to rely on people in network or send people to the region. It allows you to serve your customers better.
Vincent Deschenes, Platform Manager Magmic Games (http://www.magmic.com/) is a world-leading developer and publisher of mobile entertainment, with over 100 titles in action, sports, casino, puzzle, retro and multiplayer genres.
DeviceAnywhere provides our testing team with an important new option. We conduct tests in markets all over the world and look forward to the European and Asian network points of presence becoming available.
Phil Giroux, VP Business Development Magmic Games (http://www.magmic.com/) is a world-leading developer and publisher of mobile entertainment, with over 100 titles in action, sports, casino, puzzle, retro and multiplayer genres.
"Our company develops a service intended for enabling true convergence across cellular devices, TV, and Personal Computers. Being responsible for creating a true PC to Mobile convergence service means TriPlay needed to find a partner for the purpose of extensive, cross device testing. Obviously, there is no effective way for us to cover the full array of US devices and carriers, while ensuring both flawless user experience and quick time to market, without a solution like the one provided by DeviceAnywhere. With DeviceAnywhere we can capture the best of all worlds - real world experience, quick time to market and high quality of service. DeviceAnywhere has a unique and very effective proposition for companies like Triplay and they provided us with excellent support which enabled us to take the quality of service to the highest level."
Aner Ravon, VP of Business Development TriPlay (http://www.triplay.com/) joins the mobility of the cell phone with the wealth of information on the Internet and the richness of the television, creating one personal communication hub with triple the access—anywhere, anytime.